Wednesday, June 20

Morning

Continental breakfast

Managing Customer Expectations, Part 1, Naomi Karten

Refreshment break

Managing Customer Expectations, Part 2, Naomi Karten

Lunch

Afternoon

edACCESS Roundtable

Refreshment break

Panel: Campus Intranets and Portals: A School’s Information Economy

Evening

Dinner

Beer Tasting with the Berkshire Brewing Company

Thursday, June 21

Morning

Hot breakfast

Panel: The Realities of Leadership in the Information Age

Vendor exhibition and refreshments

Lunch

Afternoon

Vendor presentations

Focus groups

Refreshment break

Focus groups

Annual softball game

Evening

Cookout

Friday, June 22

Morning

Breakfast business meeting

Panel: Wireless Networks

Refreshment break

Focus groups

Conference wrap up

Lunch (box lunches available)