In her participative keynote, Soar & Fly Into Customer Service Excellence, Kate Nasser will capture your attention with a jet stream of guidelines, tips, do’s, and don’ts.

She will cover and illustrate wow-emcustomer service skills with examples and charge you up to be even more zealous in customer service than you are today. Whether you are an experienced professional looking for a booster shot or a newcomer to technology support, this session is for you. Topics include:

• Rules To Live By In Customer Service Work
• The 4C’sTM of Customer Service and How To Apply Them
• The Options Outline Technique
• The Ease of the Humane Approach
• The Magic of the Listening Loop
• 5 Common Mistakes to Avoid Making
• Surefire Ways To Win Over Customers

People-skills guru, Kate Nasser, founded CAS, Inc. twelve years ago after many years of delivering technology support. She delivers training/consulting on customer service excellence and teamwork throughout the US and Canada.

Kate is a highly motivational speaker who weaves facts, stories, logic, and experience together to teach others the practical ways to manage customers and deliver outstanding customer service. Audiences in the thousands have consistently rated Kate as one of the best speakers they have heard. Comments include “highly motivational” and “she re-energizes common sense approaches”. Her web site contains more information and course outlines. Join Ms. Nasser, her humor, and her insights as she contributes her customer service experience to our conference.